General Terms and Conditions

The general terms and conditions for the online store www.jb-forma.eu have been prepared in accordance with the Consumer Protection Act (ZVPot-UPB2, Official Gazette of the Republic of Slovenia, No. 98/04). We reserve the right to modify these terms and conditions at any time.

Prices
- All prices are quoted in EUR.
- Promotional offers are valid while stocks last.
- Promotions and special offers are excluded unless otherwise stated.
- The seller reserves the right to change prices without prior notice.

Delivery Pricing
- Shipping costs are determined by the weight of the package and will be displayed in the shopping cart during the checkout process.
- Delivery times range from 1 to 3 business days.
- Ordered products will be shipped within 1-3 business days.
- For payments made via bank transfer, goods will be shipped after payment is received.

Payment Options
- Payment methods include:
- Credit card
- Online bank transfer
- UPN payment form (at the bank or post office)
- PayPal

Important: When making a transfer, please include your registered first and last name to expedite the shipping process.

Payment Details:
- IBAN: DE88 1001 1001 2065 9350 76
- Bank: N26 AG
- SWIFT: NTSBDEB1XXX
- Reference: DE
- Name: Jernej Bodlaj s.p.
- Address: Dunajska 394, 1231 Ljubljana Črnuče, Slovenia
- Payment purpose: Please include your first and last name.

Return of Goods

Right of Withdrawal:
Consumers have the right to withdraw from the contract within fourteen days without providing a reason. Notification is considered timely if the shipment is returned within this period. The only cost incurred by the consumer is the direct cost of returning the goods. The consumer is responsible for returning the goods at their own expense, and the company does not accept packages with a cash-on-delivery option.

Please return the goods to our address via registered mail. Upon delivery, retain confirmation of shipment, as the company is not obligated to process exchanges or refunds without this proof.

If the consumer withdraws from the contract, we will refund all payments made as soon as possible, but no later than 14 days after receiving the withdrawal notification. If the buyer has already received the goods and withdraws from the contract, they must return the items to the company or an authorized representative within 14 days of notifying the company of the withdrawal. The buyer is deemed to have returned the goods on time if they are sent before the 14-day period expires.

The buyer is liable for any diminished value of the goods resulting from actions not necessary to establish the nature, properties, and functioning of the goods. Returned items must be undamaged and in the same quantity unless they have been destroyed, damaged, lost, or their quantity has decreased through no fault of the consumer.

The provider may withhold refunds until the returned goods are received or proof of return shipment is provided unless the company offers to collect the returned goods.

Exceptions to the Right of Withdrawal:
The buyer does not have the right to withdraw from the contract in the following cases, as specified in Article 43 of the ZVPot:
1. For goods or services whose price depends on market fluctuations beyond the company’s control.
2. For goods made to the consumer's specifications or personalized needs.
3. For perishable goods or those with a short shelf life.
4. For services fully performed with the consumer’s express consent before the withdrawal period.
5. For sealed audio or video recordings and computer programs if the seal has been opened.
6. For newspapers, periodicals, or magazines, except for subscription contracts.
7. For sealed goods not suitable for return for health or hygiene reasons if the seal has been opened.
8. For goods inseparably mixed with other items.
9. For alcoholic beverages whose price is agreed upon at the contract conclusion and can be delivered after 30 days, with their value dependent on market fluctuations.
10. For contracts concluded at public auctions.
11. For services requested by the consumer involving urgent repairs or maintenance, if additional services or goods not expressly requested are provided.
12. For accommodation not intended for permanent residence, transport of goods, vehicle rental, food preparation and delivery, or leisure services with a specific performance date.
13. For digital content not delivered on a tangible medium if the service provision has begun with the consumer's express consent, resulting in the loss of the right to withdraw.

Please send returned goods via registered mail to:
Jernej Bodlaj s.p.
Dunajska 394
1231 Ljubljana Črnuče
Slovenia

Return Form: Please fill out the form and send it to our email address at info@jb-forma.eu or print and send it to the above address.


Material defect

The buyer may request an immediate replacement for an identical, flawless product or within the legally specified timeframe and under the conditions for claiming a material defect.

(1) The seller must deliver the goods to the consumer in accordance with the contract and is liable for material and legal defects in their performance. (2) A defect is considered material if:
1. the item lacks the properties necessary for its normal use or for trade;
2. the item lacks the properties necessary for a specific use for which the buyer is purchasing it, which was known to the seller or should have been known;
3. the item lacks the properties and characteristics that were expressly or tacitly agreed upon or prescribed;
4. the seller has delivered an item that does not correspond to the sample or model, unless the sample or model was shown only for notification purposes.

(3) The suitability of the goods for normal use shall be assessed in relation to ordinary goods of the same type and taking into account any statements made by the seller about the characteristics of the goods, particularly through advertising, product presentation, or indications on the goods themselves. (4) The provisions of the law governing contractual relations shall apply to liability for material and legal defects unless otherwise provided by this law.

Article 37.a
(1) The consumer may exercise their rights arising from a material defect if they notify the seller of the defect within two months from the date on which the defect was discovered.
(2) The consumer must provide a detailed description of the defect in the notification and allow the seller to inspect the item.
(3) The consumer may notify the seller of the defect in person, for which the seller must issue a receipt, or send it to the store where the item was purchased, or to the seller's representative with whom they concluded the contract.

Article 37.b
(1) The seller is not liable for material defects in the goods that become apparent after two years have passed since the item was delivered.
(2) If the subject of the contract between the seller and the consumer is a used item, the seller is not liable for material defects that become apparent after one year has passed since the item was delivered.
(3) A defect in the item is deemed to have existed at the time of delivery if it appears within six months of delivery.

Article 37.c
(1) A consumer who has properly notified the seller of a defect has the right to request the seller to:
- eliminate the defect in the goods, or
- return a portion of the amount paid in proportion to the defect, or
- replace the defective goods with new, flawless goods, or
- refund the amount paid.
(2) In any case, the consumer also has the right to request compensation from the seller for damages, particularly reimbursement of the costs of materials, spare parts, labor, transfer, and transport of products incurred as a result of fulfilling the obligations referred to in the previous paragraph of this Article.
(3) The consumer's rights referred to in the first paragraph shall expire two years from the date on which they notified the seller of the material defect.


Order Process
The order is stored electronically on the provider's server and is accessible to the buyer at the company's headquarters. By completing a purchase, the buyer confirms awareness of and agreement to the general terms and conditions of www.jb-forma.eu. We reserve the right to make changes and correct errors in prices and descriptions and apologize for any inaccuracies. Both parties commit to resolving disputes amicably.

Communication
Jernej Bodlaj s.p. will communicate with the buyer in accordance with ZEKom-1. The company may use the buyer's email address for marketing purposes if obtained during product or service transactions, provided the buyer is given a clear and easy opportunity to opt-out.

Jernej Bodlaj s.p. does not recognize any IRPS provider as competent for resolving consumer disputes initiated under this law (Article 32 of the ZIsRPS).

Complaints and Disputes
Jernej Bodlaj sp complies with consumer protection regulations and has an effective complaints handling system. Buyers can contact us at info@jb-forma.eu for assistance. Complaints will be acknowledged within five working days, and the buyer will be informed of the progress within eight additional days. We strive to resolve disputes amicably; if not, the court in Ljubljana has exclusive jurisdiction.

Jernej Bodlaj sp does not recognize out-of-court dispute resolution. The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act, and the Consumer Protection Act apply to all relationships and rights not regulated by these General Terms and Conditions.

Placing an Order
Technical Procedure for Concluding a Contract:
1. Add the desired product to the cart.
2. Click on the cart to preview the order.
3. Click on CHECKOUT to open the ORDER COMPLETION field.
4. Enter all necessary information; incorrect entries will be highlighted in red.
5. Review all information on the screen, including personal details and order amount.
6. Click on the SUBMIT ORDER button to finalize the contract.

To change item quantities before completing your order, use the + or - buttons in the ORDER REVIEW section. To remove an item, return to the cart and click the X next to the item.

Data Collection
For business purposes, Jernej Bodlaj s.p. collects the following user data:
- First and last name, city, and country
- Email
- Phone number
- Encrypted password (for registered users)
- IP addresses for security purposes

Last Updated: The General Terms and Conditions were last updated on December 3, 2024.